Leadership

Contact Centres Fail to Engage and Retain Younger Employees

July 30, 2018

Young Millennial / GenZ Customer Service Agents (ages 18-24) could be the largest customer service agent demographic in the next several years but they could also be the least happy and most likely to leave their jobs, according to the 2nd annual Aspect Agent Experience Index survey, which surveyed US employees. Not only is this […]

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Business World Bids Farewell to Marchionne

July 27, 2018

This week, the automotive world lost one of it’s shining lights. Sergio Marchionne, CEO of FCA (Fiat Chrysler Automotive) passed away following a year-long battle with health complications he had kept secret. Described by some as “one of the boldest business leaders of his generation”, Marchionne was famous for stabilising the ship at FCA during […]

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It’s Time to Get Cracking on the Chinese Market

July 27, 2018

It would be a mistake to assume that China is a straightforward or easy market to enter simply because of its huge population of 1.3 billion. But it’s not actually as simple as that. Below CEO Today benefits from expert insight from Dr. Johnny Hon, Chairman of The Global Group, on penetrating Chinese markets. The […]

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How Do You Encourage Happiness in the Workplace?

July 25, 2018

Are the British public happy with their work life? Apparently not, according to research by the London School of Business and Finance (LSBF). The data found that nearly half of the respondents wanted to change jobs and more than 20% were hoping to be in a different role in the next 12 months. It was […]

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Are Unlimited Holidays a Good Workplace Incentive?

July 24, 2018

Employee satisfaction and retention is key for any business – unhappy employees are unlikely to give their 100%, and a high staff turnover causes disruption and costs a company money. According to Glassdoor’s 2015 Employment Confidence Survey, about 60% of people report that benefits and perks are a major factor in considering whether to accept a job offer. For that […]

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The Perks of Paperless Processes

July 23, 2018

Businesses are more conscious than ever of their impact on the environment. And with studies estimating an annual spend for companies of around $8 billion a year to manage their paper usage, digital alternatives are looking more and more appealing. So, what are the benefits of ditching paper processes in favour of digital replacements? Maplewave, […]

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Why 2018 is Not the Peak Year for Business Exhibitions

July 20, 2018

Business exhibitions remain a hugely value asset to any marketing plan. Here, Aaron Inglethorpe of Discount Displays explains for CEO Today why investment in exhibitions is only set to grow in response to clearer trackability and more integrated campaign strategies. In a report back in 2016, the Center for Exhibition Industry Research (CEIR)’s 2016 Index […]

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Family Businesses: How to Grow Stronger & Greater

July 19, 2018

Homes have arguments and laughter, competition and teamwork, but love and care is usually at the foundation. Having a family-run business is similar, except not everyone is your family and there’s serious work to be done. Here CEO Today hears from Guy Perry, Managing Director at A Perry & Co., on family business growth and […]

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Mental Health Misconceptions Cause 1 in 4 Employees to Delay Getting Help

July 19, 2018

The majority of UK employees struggle to identify symptoms of common mental health conditions, resulting in treatment delays for millions of workers. The study from Bupa examined employees’ understanding of key psychological and behavioural symptoms of six of the most prevalent mental health conditions in the UK, as well as identifying widely-held misconceptions. Industry figures […]

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5 Tips to Improve Your Nonverbal Communication as a CEO

July 18, 2018

Below CEO Today hears from Simon de Cintra, author of Unlock Your Business Voice - How to speak as well as you think, and Founder of MyFirstTrainers, on the top 5 ways to improve one’s non-verbal communication. How we deliver a message and carry ourselves in conversations is in fact just as important as the […]

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The Top 10 Most Common Reasons Employees Have Been Fired

July 18, 2018

Figures from ONS as per the report ‘Labour Force Survey’ shows that the number of unemployed people increased between August to October 2017 and November 2017 to January 2018. Whether the reason for unemployment was being dismissed from a job or leaving willingly, this perhaps shows that many brits are unsure of their suitability for […]

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How Many Accounts Do You Use the Same Password for?

July 17, 2018

It’s one of the simplest data security mistakes to avoid, but latest research from Mintel reveals more than two in five (44%) Brits use the same password for multiple accounts. And it seems that young Brits are the nation’s worst culprits as three in five (60%) 16-24s use the same password across a variety of […]

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