Over the past 10 plus years, Jeff Puritt has led the transformation of TELUS International from a regional contact center with less than 3,000 employees to a top-rated global customer experience provider with over 32,000 employees, delivering next-gen digital solutions to some of the world’s largest and most disruptive brands.
Heine Krog Iversen is the Founder and CEO of TimeXtender. TimeXtender was founded in 2006 with headquarters in Aarhus, Denmark. Since then, they’ve added a second headquarters in North America, located in Bellevue, Washington and several new regional offices around the world. Over the years, they’ve worked diligently to build a global network of channel […]
Jonathan Kenyon, Founder & ECD at Vault49, looks into some of the most iconic brands in the world and how they can either flounder or flourish. Iconic brands tap into something deeper than the feelings people usually have for companies. They go beyond mere affection to something suspiciously close to true love. Pepsi, Nike, McDonald’s, […]
Shaun Thomson, CEO of Sandler Training UK, gives his top advice for public speaking from an executive perspective. It’s well documented that many people find the thought of public speaking more frightening that going to the dentist, handling spiders or even death! Even the most seasoned CEOs can find public speaking frightening, or at best, […]
When young people enter the workplace today, they are pushed to their limits, they face incredible pressure and as a result they learn in a world that focuses only on targets, bottom line profits and process. In contrast, the worry is the growing lack of focus on people, culture and teams, which eventually leads to bland, uninspiring […]
What differentiates your company from your rivals? In corporate literature, the answer to this crucial question is usually about unique selling points, improved value propositions and unrivalled leadership teams. However, such internally sourced answers are rarely meaningful - you should be asking the customer. Increasingly in the modern economy, the profitable established sectors are becoming […]
Hiring a CEO is a big task. Finding the perfect candidate to lead a business takes a lot of work and requires a thorough and robust recruitment process in order to get it right. Whilst many organisations work with recruitment agencies to help find candidates, a more prudent approach to ensure the best possible candidates […]
While most corporates and businesses have implemented a social impact strategy, many are typically incongruent with the company’s profitability and growth objectives and are often rendered obsolete. Effective social impact strategies need to be ingrained in the very fabric of a company’s corporate DNA, and not just a tick in the box. Companies are still […]
We have heard these things many times: “it is all about the network” and “who you know matters more than what you know.” In today’s professional world, networking is the most important skill. People who can develop, scale, maintain and leverage a meaningful network are in short supply. Whether you are in sales, consulting, or […]
The University of London stands out as unique due to its unparalleled commitment to innovation and widening access, and it continues to develop and build on its 160-year track-record of providing quality, up-to-date academic programmes for students around the world. Any global organisation catering to the needs of different demographics in different locations must constantly […]
When your company’s computer systems are hacked, the chances are that some of the stolen data will end up for sale on the dark web. No business, large or small, can afford to look away. The dark web has multiple identities. Parts of this vast information and communications universe are relatively benign. Some inhabitants might […]
With 2018 behind us, it feels like so long ago that some of the year’s biggest stories have gone by and faded into obscurity—though some have had such a piercing impact that we still feel the rippling effect to this day. As we begin the new year, it’s time to look back over some of […]
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