Consumer Services

Andy Bond To Step Down As CEO Of Pepco Group

January 5, 2022
Bond is set to step down at the end of March after ten years with the European retailer, which owns discount stores under the Pepco, Poundland, and Dealz brands across the continent. Bond, who is also a former chief of supermarket chain Asda, will remain an adviser to the board until the end of the […]
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Musk Asks Tesla Employees To Reduce Cost Of Vehicle Deliveries

November 29, 2021
According to an email obtained by CNBC, on Friday, Tesla CEO Elon Musk urged staff to reduce the cost of customer deliveries, rather than rushing orders out to hit the company’s end of quarter sales goals. The email comes amid ongoing rising shipping costs.  2021 has seen Tesla struggle to deliver new vehicles to customers […]
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Tesla’s Rally Stalls As Musk Announces Deal With Hertz Is Yet To Be Signed

November 3, 2021
Shares in Tesla jumped 12.6% last week as Hertz announced it had ordered 100,000 vehicles to be delivered by the end of 2022. However, Musk has since tweeted, "I'd like to emphasize that no contract has been signed yet,” causing Tesla’s rally to stall. Tesla’s CEO also went on to say that "Tesla has far […]
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Mark Zuckerberg Announces Facebook’s New Name As Meta

October 29, 2021
The company said the new name would better encompass what it does as it expands its reach beyond social media and focuses on areas such as virtual reality (VR). While the name change will not apply to the company’s individual platforms, such as Facebook, WhatsApp, and Instagram, the rebrand has nonetheless prompted backlash.  The move […]
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The Dangers Of Putting Profit Before Customers

October 25, 2021
On arrival at the city of Thebes, Oedipus encountered the great sphinx. If Oedipus could answer the sphinx’s riddle, he would be able to enter; if not he would be devoured. In the age of deep tech, our heroes are those who have undertaken their own personal odysseys to become billionaire founders of unicorn startups. […]
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How Can Businesses Help Mitigate The Current HGV Shortage Crisis?

October 21, 2021
Annie Button, professional content writer and branding aficionado, takes a look at what businesses can do to mitigate the current HGV shortage. The UK is suffering from a shortage of over 100,000 HGV drivers, as a result of the combination of enough unqualified individuals to fill the roles, the fallout from Brexit and the pandemic […]
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Customers Of 2022: Books To Read Today, To Understand Customers Of Tomorrow

October 19, 2021
Businesses across all industries have always had to deal with ever-changing customer behaviour, but the global pandemic has transformed the way many customers interact with companies within a very short period. The world has been collectively forced into perhaps the biggest digital leap forward of all time, and it has already revolutionised what customers expect […]
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Amazon To Allow Many Employees To Work From Home Indefinitely

October 13, 2021
The new policy was announced in a blog post and is a change from Amazon’s previous expectations that most staff members would return to the office at least three days a week when offices reopen in January. The message was signed by Amazon CEO Andy Jassy and said that it is ultimately for the company […]
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ASOS Chief Executive Nick Beighton Steps Down From The Online Fashion Giant

October 11, 2021
Nick Beighton has served as ASOS’ Chief Executive since September 2015, having joined the company 6 years earlier. Beighton will now step down from the company with immediate effect as ASOS searches for new leadership to further accelerate its international growth. ASOS has already started to look for Beighton’s successor. In the meanwhile finance chief Mat […]
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Elon Musk: The Inspirational Success Story Of Tesla’s CEO

October 7, 2021
Elon Musk is the billionaire entrepreneur and business magnate responsible for co-founding the cutting-edge companies PayPal, Tesla, and SpaceX, amongst others. Over the years, he has been compared to the likes of Steve Jobs and Henry Ford, and even Iron Man, with actor Robert Downey Jr allegedly modelling his portrayal of Tony Stark off of […]
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Mark Zuckerberg Loses $5.9 Billion In One Day As Facebook Experiences Rare Outage

October 5, 2021
Forbes reported that Mark Zuckerberg has lost $5.9 billion off the back of the global outage of Facebook, Instagram, and WhatsApp, with the company’s share price slipping 4.8% following the interruption of service. The outage is also expected to prove costly for Facebook from a sales perspective. The company makes approximately $330 million per day […]
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Shocks Push Customer Service Up The Boardroom Agenda

October 1, 2021
In the early days of the pandemic, many businesses were taken aback by the speed of their customers’ reactions. Dramatic shifts in behaviour forced them to cease in-person interactions, invest in technology and strengthen e-commerce operations. While adapting their operating models at speed, many businesses found that a key challenge was creating processes that could […]
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