When I work with new CEOs, one of the first things they ask me is “what should I do in my new position?” It takes more than future planning and strong processes to be a great CEO. When you embark on your new role, the chances are you’ll be confronted with a number of problems […]
In order to ensure you are on the right side of your customer reviews, you need to offer great service, to all customers, all of the time. This customer service will be delivered not just by smooth apps and automation, but by human staff on the front line of service. However, what people and machines […]
But there are pitfalls too. How do DTC brands win trust and build loyalty in a crowded market when the competition is so intense? Companies such as Brooklinen and Casper already set the standard by considering every touchpoint of the customer experience. How did they do it so well? We believe there are seven key […]
Turnover among CEOs at the world’s 2,500 largest companies hit a record high of 17.5% in 2018 according to PwC research, 3% higher than 2017 and well above the norm for the last decade. While some of these departures were voluntary, others were not.
From individual machine parts to revolutionary new product designs, too often those behind an original design forget to ensure their intellectual property is protected.
Employees owning shares in the company that they work for isn’t a new concept. In fact, in 1950 the ownership of the John Lewis Partnership was passed to trustees to benefit those who worked for the business.
Starbucks founders Jerry Baldwin, Zev Siegel and Gordon Bowker famously built their $79 billion dollar coffee empire on the back of taking out a small loan, so when is the right time as CEO to take out a loan to grow your business?
Today we are blessed to have female wonder women in business to lift us to new realms of possibility, providing us with the inspiration to reach new heights and possibilities. The business prowess of women is not a new phenomenon nor is it something which has arrived linearly to the emergence of increased scrutiny surrounding […]
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