Picture the scene. You’re making the deal of a lifetime and your negotiation skills could make or break it. The stakes are high and knowing how to negotiate to the highest standards to achieve the best outcomes without compromising long-term relationships is essential.
Glassdoor recently published the “2019 Best Places to Work – Employees’ Choice” and a quick scan of reviews by employees shows just how much a positive work culture matters.
Every business owner in the world strives to have their companies and chains succeed and continue to boom for many years. This isn't as easy as you'd expect because it takes a lot of smart strategies and effort to stay in the race.
When I work with new CEOs, one of the first things they ask me is “what should I do in my new position?” It takes more than future planning and strong processes to be a great CEO. When you embark on your new role, the chances are you’ll be confronted with a number of problems […]
In order to ensure you are on the right side of your customer reviews, you need to offer great service, to all customers, all of the time. This customer service will be delivered not just by smooth apps and automation, but by human staff on the front line of service. However, what people and machines […]
But there are pitfalls too. How do DTC brands win trust and build loyalty in a crowded market when the competition is so intense? Companies such as Brooklinen and Casper already set the standard by considering every touchpoint of the customer experience. How did they do it so well? We believe there are seven key […]
Turnover among CEOs at the world’s 2,500 largest companies hit a record high of 17.5% in 2018 according to PwC research, 3% higher than 2017 and well above the norm for the last decade. While some of these departures were voluntary, others were not.
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