ChatGPT In Action. Here are five applications of ChatGPT in the workplace that could revolutionise business processes. 1. Elevating Customer Service Offering comprehensive, human customer service can be expensive, but relying on automated responses can result in a bad customer experience that hurts businesses’ brands. In fact, in a recent survey, 30% of respondents stated they would abandon a purchase with a brand following a negative experience with a chatbot. Using AI-powered tools can help small businesses elevate their customer service without significant costs. That is because ChatGPT learns and adapts with each conversation, meaning it will only get There is a lot of hype in the IT industry about artificial intelligence (AI) right now, and one system in particular has dominated the media coverage – OpenAI’s ChatGPT. Now, Microsoft’s AI integration into its Teams products provides insight into the growing proliferation of AI in everyday work. Open AI’s ChatGPT technology - which attracted investment by a group of investors, among them Microsoft - is a large language model (LLM) with natural language processing (NLP) capabilities. It has been trained on a massive dataset of text to generate human-like responses to various queries and prompts. There is increasing interest in tools such as ChatGPT, with a recent study showing that 43% of individuals were using AI tools like ChatGPT for work-related projects. ChatGPT can be an awesome tool to expedite and facilitate non-complex work processes. But like any other tool, it requires organisations to learn how to implement it before it can bring substantial productivity gains. A barrier to leveraging tools, such as ChatGPT, to their full potential is not knowing where and how they can be applied in a professional environment.
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