AI Is About People, Not Robots The financial services sector has been one of the early adopters of Robotic Process Automation (RPA), deploying automation to increase efficiencies, meet compliance obligations and drive customer experience. However, within financial services the focus is now moving from tactical implementation, where basic back-office tasks and processes are automated across […]
On average there are 84 robots for every factory 10,000 workers, according to the International Federation of Robotics. For years, robots have had a bad reputation for stealing workers' jobs. The rise of robots in factories has also increased the possibility of injury. Traditionally, robots needed to operate in separate spaces from humans. Collaborative robots, […]
By Louisa Rochford As a driving force of innovation and empowerment on a global scale, the tech industry has made a name for itself as one of the most powerful sectors in the world. Technology is now a staple in our lives more than ever before, revolutionary products and services are being created every […]
As consumers, we find ourselves in increasingly asymmetric relationships with the companies that sell goods and services to us. In the most extreme cases, companies discover even more about us than our own families do. But to us, the way companies operate and make decisions feels increasingly like dark arts, despite us living in a so-called […]
When customers have an issue that needs resolving, the one thing they want is to be able to speak to someone that can help. Can a chatbot do that? Yes, it can. Paul Shepherd, Founder and CEO of We Build Bots, explains for CEO Today. The latest Customer Satisfaction Index from the Institute of Customer […]
At its simplest level, the core purpose of the supply chain is to get the right amount of ‘stuff’ from one place to another at the right time, designed to transform raw materials into finished products for consumption as efficiently as possible. But while the theory may be simple enough, the reality is clearly far […]
No matter which sector you are currently operating in, it’s more than likely that Artificial Intelligence (AI) will soon completely change the way you do business. Does this means we’re headed towards a future where your customers will face robots day to day? Anne de Kerckhove, CEO at Freespee, discusses with CEO Today. Consumer-facing organisations […]
A new international study conducted by Forrester Consulting on behalf of Dun & Bradstreet, has shone a light on how companies are struggling to activate their data to address rising customer expectations. It showed that, while sales and marketing teams put a high priority on using data and analytics to improve their business, most are […]
Disruptive technologies such as artificial intelligence (AI), big data and blockchain will impact the pharmaceutical industry, not only by helping to add value in terms of personalized treatment for patients, but also to counteract the unsustainability of skyrocketing drug prices, says GlobalData. Prescription drug prices, particularly in the US, have been skyrocketing over the past […]
Artificial intelligence was introduced half a century ago and since then it has been used to “replace” tutors, travel agents, office, or family assistants. After realizing the benefits that AI brings, companies like Amazon, Google and even Sephora turned attention to state of the art assistants used for marketing, customer relationship management, or recommendation with […]
By Dr. André Vermeulen, International Expert in the Neuroscience of Learning and Consultant to Full Potential Group Up to 30% of UK jobs could be at strong risk of automation by the early 2030s according to PwC, while a recent Royal Society of Arts (RSA) survey in which bosses were questioned about the future […]
From risks to opportunity, AI is set to drive a whole new way of doing business, and the way CEOs interact with technology is about to change in so many new ways. Below Tim Pullan, CEO and Founder of ThoughtRiver, explains to CEO Today the unlikely yet inevitable relationship between leaders and AI. CEOs are […]
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