Why Customer-Centricity Should Be At The Forefront Of All Industry Decisions – Especially In The Midst Of Change

September 23, 2021
Put simply, the home cover, or home emergency insurance industry has a bad reputation for not putting its customers first. Between price hiking, increasingly poor service, and low levels of innovation and technology investment, it’s clear that this is not a category where customer-centricity has been core to decision making.  Like other established industries, the […]
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