Terminals worldwide are enhancing the level of service they offer travellers – striving to make the pre-flight experience something to look forward to. These are particularly welcome developments for business travellers, for whom the airport is often an extension of the office. Here, Richard Coleman, European Director at Collinson, operator of Priority Pass, takes a […]
Much has been written about ageing populations in developed countries and their growing influence on business and society. To some, this demographic represents a burden – one that must be shouldered by a young and superior digital-native workforce, but is this really the case? Below Robert Gordon, CEO of Hitachi Capital UK, explains. At Hitachi […]
Below CEO Today hears from Flore Pradère, Research Director of JLL Global Corporate Solutions Research, who discusses attitudes to workplace innovation. A new workforce is emerging. A workforce that knows what it wants and puts a premium on happiness and the ability to be flexible at work. Gone are the days of old stuffy cubicles […]
Reviews are the pinnacle of today’s trust in retail and commerce worldwide. If you see a bad review, and even worse, several, you’re likely not going to buy. Alan Lay, Digital Engagement Manager at LV= discusses below. Financial services brands are working hard to build trust and are boosting consumer confidence by actively listening to […]
When your customers review your brand online, it’s either because they had a really good experience or because they were badly let down. Jonathan Sharp, Director of Britannic Technologies, here talks to CEO Today a little about being the hero of that story, as opposed to the villain. Customer advocacy is what every company is […]
It’s a long way to the top, but where do you start? Some of you may be young CEO and count yourselves lucky, some of you may have never stepped into leadership before. So do you need a degree to become an executive? Or maybe go via an apprenticeship? Start as a company clerk and […]
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