service

The CEO’s Guide to Tipping Etiquette

March 25, 2020
For the conscientious traveller, a quick guide to the appropriate context and expense of tipping in a variety of nations.
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How Do You Align the Interests of Customers, Employees, and Shareholders?

August 14, 2019
Business leaders around the globe disagree about whether customers, employees, or shareholders should come first.
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Project Lifesaver: 20 Years of Service to the Special Needs Community

April 30, 2019
Project Lifesaver International is a 501 (C) (3) community-based, non-profit public safety organization that provides law enforcement, fire/rescue and other first responders with a comprehensive education, training, and technology-based program. The Project Lifesaver program protects, and when necessary, provides public safety agencies with the search and rescue tools they need to safely recover individuals with […]
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4 Things Your Business Does That Qualify for R&D Tax Credits

December 21, 2018
When people think of research and development (R&D), they often picture large corporations or specialist science, tech or pharmaceutical companies.
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How Long Should a Manager Head Up an Investment Company?

July 13, 2018
While the phrase ‘been there, done that’ might suggest a breezy tone of overfamiliarity to some, when it comes to choosing investments, some investors might actively look for a fund manager who’s ‘seen it all’ and been at the helm of their investment company through the good times and the bad. As the UK continues […]
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How to Create a Customer for Life Strategy

June 15, 2018
While acquiring new customers is a priority for many businesses, it’s certainly not cheap. According to Invesp, it costs five times as much to attract a new customer than it does to keep an existing one. Despite this, only 18% of businesses prioritise customer retention over customer acquisition. Clearly, there’s a flaw in how businesses […]
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Here’s How a Focus on Customer Loyalty Can Make More Sales

January 17, 2018
In the digital age of increased competition and heightened customer expectations, businesses must be proactive to stay ahead of the pack. Mark Jackson, Head of Financial Services at the Collinson Group, explains for CEO Today. Keeping ahead in business is like trying to go up on a downwards escalator. If you run, you go forwards. […]
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The Impact of Brexit on the Catering and Hospitality Industries

November 27, 2017
On 8th June, the snap general election took place. The reason for this was, according to Prime Minister Theresa May, due to a focus on Brexit: "The country is coming together but Westminster is not […] division in Westminster will risk our ability to make a success of Brexit." Whilst talks on Brexit developments change […]
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Don’t Let Your Customers Tell a Story Where You’re the Villain

November 1, 2017
When your customers review your brand online, it’s either because they had a really good experience or because they were badly let down. Jonathan Sharp, Director of Britannic Technologies, here talks to CEO Today a little about being the hero of that story, as opposed to the villain. Customer advocacy is what every company is […]
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How Can You Get Face 2 face with a Digital Customer?

September 12, 2017
In today’s digital age, there are more customers using apps and websites than there are physically walking into a high street branch, so how are executives, managers or any level of staff supposed to provide optimal customer experiences? Brendan Woods, founder and CEO of AutoEntry, below talks to CEO Today about this growing matter. ‘Millennials’ or […]
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CEO Today Online and CEO Today magazine are dedicated to providing CEOs and C-level executives with the latest corporate developments, business news and technological innovations.
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