TripAdvisor recently defended itself from criticism by consumer group Which?, alleging the company was not doing enough to tackle fake reviews on its website.
Following Which?’s recent naming and shaming of energy companies who keep their customers waiting too long on the phone, Aspect Software has called for better self-service platforms to improve the customer experience. A third of energy companies left Which? waiting for over 20 minutes, but calls to new sales were answered in much less time. […]
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